Questions, answered.

Other than major decisions that may require owner’s special instructions, we will assume all matters relating to property management to achieve efficiency. All owner information are kept confidential and we will be the tenant’s only contact.

As a licensed property management firm, we have insurance and security bonds to build confidence in our clients. Our experienced managers strive for excellence and reference given by our existing clients.

There are difference tax regulations regarding rental income for non-residents of Canada. For more information, please contact our office.

Yes, but we wouldn't recommend you do that. Often time the strata will conduct FOB audit and if your FOB is not reported, it will be deactivated and become useless. In the future, you wouldn't be able to activate it and you will need to spend money to purchase another one. We always keep a set of keys in our office. Anytime you'd like to visit the building, you can simply get the keys from our office. Keep in mind, once a tenant is in there, you cannot use your key to get in without notifying the tenant first.

By law, all rental income must first be deposited into a trust account and is subject to auditing every year. There is usually a 15 days period after we receive the funds and deposit into the owner’s account.

We will do a market research and give you a suggested rate. Ultimately, you can set the final asking rent. We will try it for you. After it's on the market, we will monitor the situation and adjust the rate weekly according to the response we get.

Rents we collect on behalf of the owner need to be deposited into our Trust account as per regulation. On 15th of the month, the residual rent (after disbursement) will be deposited into your designated account.

We will use all means allowed by law to try to recover the rent for you. Our objective will be to minimize your loss.

This fee is collected only when there is a change of tenancy.

The fee includes:

• Free advertisement online
• Arrange and conduct showings
• Process application forms
• Verify employment & conduct credit check with letter of employment or T4
• Sign tenancy agreement
• Collect security deposit.

Our monthly fee is a set percentage of your rental income. In general, we represent the owner in dealing with tenants and government agencies.

The fee includes:

• Collect rent
• Inspection of property and arrange repairs
• Answer tenant’s complaints and concerns
• Receive strata notices and minutes
• Arrange necessary payments
• If there is any problem, tenant contacts us.

No. Owners only pay what is billed on contractor’s invoices. In order to ensure owners are paying for a fair market rate, we do not collect benefits from contractors.

An annual financial statement will be issued to owners for tax purposes. We can process your related bills, e.g., property tax, strata fee or insurance from the owner’s account and provide a complete financial statement.

If your asking rent aligns with the current market and the condition of the property, then we should be able to find a tenant without much problem. Give us two months to help you find a tenant. If we cannot rent it out after two months, you are free to take back the property without further obligations.

We are very careful when processing tenancy applications, hopefully to avoid this from happening. Also, the Tenancy Agreement we sign with the tenant states that if they break the lease, they will have to compensation landlord 1.5 months' rent. This amount will help with our leasing fee for finding a new tenant (½ month) and the potential vacancy loss (1 month).

Yes, but most often, once someone submits an application form, they want an answer soon. If we ask them to make an extra trip for an interview, they may think it’s too much trouble and go look elsewhere. In a market when there are plenty of rentals available out there, you may not want to do that. Alternatively, we can notify you of our showings and you can come to pretend as a perspective tenant. This way, you will see who came for the showing and let us know if you want them as your tenant.

Yes. We will systematically inspect properties on a regular basis to ensure maximum return on your investments.

We inspect when handing over keys to the tenant. Two months later, we will inspect again to see how they are settling in and get a sense of what kind of tenant they are. From that inspection, we will determine when we should come back next time based on the condition then.

If you would like us to inspect more often than we think is necessary (typically every 5 months), then we would charge separately.

Repairs under $500 we would not notify you beforehand. Our objective is to provide you a worry-free service, so we don’t want to bother you with every little thing. Once the job is dispatched, you will be informed. Alternatively, if you have your own contractors that you prefer to use, then we will keep the contacts on file and call them whenever repair is necessary.

Residential Tenancy Act has a guideline specifying landlord’s and tenant’s responsibilities. Some things are landlord’s responsibility to repair whenever it breaks down (e.g. appliances). However, if we can prove it broke due to tenant’s misuse (often with contractor’s invoice support), then we can charge repair cost back to tenant.

We STRONGLY recommend you do so. With high labor costs, should damages occur, it can be very costly to repair. Moreover, if someone walks onto your property and gets hurt, they can potentially sue the property owner, the tenant, and the management company. Even if the lawsuit becomes fruitless, having insurance will help you fight off the claims

We would recommend that you do. Your own insurance will offer coverage that strata’s insurance does not (rental loss, strata assessment, strata insurance deductible, 3rd party liability, betterment). The cost of insurance relative to the possible damage is small.

On the Tenancy Agreement, we do recommend the tenant to purchase their own insurance, although it is not mandatory. Tenant's insurance will cover their own personal belongings as well as alternative accommodation should the place become uninhabitable.

Owners can view monthly statements, invoices, management and rental agreements online. We are constantly improving our online features for a better user experience.

We have after-hour and weekend emergency call services. If it’s an emergency, the call centre will dispatch appropriate trades to attend the problems. Our objective is to stop the problem right away and minimize the loss.

You will need to let your insurance know it's a vacant property. You may have to set up electricity/gas accounts and start to pay strata fee (for strata property). Once a tenant is secured, you can proceed to inform your insurance company and close utility accounts in due course.

When tenant moves in, we will conduct move-in condition inspection. When tenant moves out, we will use the same report to conduct move-out inspection. If there is any damage caused by the tenant, we will need tenant to sign and agree for landlord to deduct repair cost from the deposit. If tenant does not agree, landlord can choose to file a claim with RTO.